While it is possible that you will not be completely satisfied with your new diamond jewellery, we at After Diamonds hope that you will not need to return or exchange your purchase.

Our return policy is simple and hassle-free: you have 30 days from the day you signed for receipt of your order to request a refund or exchange. This exchange or return policy is applicable to our international clients as well as in the UK.

We have a system in place to assist you with getting your money back or making an exchange as quickly and easily as possible. In order to better assist you, please complete the steps outlined below.

Make sure you get in touch with us at help@afterdiamonds.co.uk before returning anything. This will enable us to track your purchase and the progress of your return. Give us your order number and submit a request for a RETURNS AUTHORISATION NUMBER. We will then make arrangements for the free return of your jewellery.

In our email response to your request, we will provide you with a RETURNS AUTHORISATION NUMBER and detailed instructions for safely shipping back your purchase.

It is imperative that the jewellery be returned in pristine condition. Ensure that the items you are returning are in the same condition as delivered to you and that the original tags and packaging remain intact.

Our returns policy does have a few caveats. No exchanges, refunds, or returns may be given on certain ring styles. In addition, for health reasons, we cannot accept returns on some styles of earrings made specifically for pierced ears. Please continue reading to learn about the limits on the circumstances under which we accept returns and the specific reasons why we cannot accept returns on certain goods.

Wherever there is an exception in our money-back guarantee, you will be informed of it before finalising your purchase. Prior to making any payment to us, we will seek your approval for the exception. If you're considering a purchase from After Diamonds, we want you to have as much information as possible.

1) Outsized rings

After Diamonds gladly accepts returns on unused rings in sizes J through Q for both men and women. There is no room for a return or exchange on any 'outsized' sizes. Your ring may be resized for a small fee, and we can usually do it right away.

2) Wedding rings

Returns are not accepted on any of our wedding bands, whether they are for men or ladies.

3) A few of our eternity rings

We cannot accept returns or exchanges on select eternity rings from the 18K white gold, yellow gold, and platinum collections.

4. Items with Engravings

We do not accept returns on any engraved products.

5) Items that are Made to Order

No returns will be accepted on any altered or custom-made products.

We have a huge selection of eternity rings in over a hundred unique designs and a minimum of forty sizes to fit every finger. Most of our eternity rings are created to order since maintaining such a large inventory is impractical.

We do not accept returns or exchanges on these rings due to their custom nature.

If you have any questions or want advice about a planned eternity ring purchase, please email help@afterdiamonds.co.uk to connect with one of our knowledgeable jewellers about your upcoming eternity ring purchase.

We at After Diamonds know that finding the right size ring is a priority for you, so we've provided some resources for you to peruse right HERE. For your convenience, you may get a free ring sizer from us by clicking HERE.

We are frequently able to adjust rings if the customer orders the incorrect size (which is possible, especially if the ring is a surprise present). Please visit this link to learn more about our ring resizing options.

In a nutshell, the typical rate for resizing is only £49. The cost will change based on the ring's design and the amount of resizing required.

It's important to remember that not all rings can be resized. We promise to notify you if the ring you want to buy is not resizable before you commit to the purchase and pay for it. Accepting payment from you is contingent upon your confirmation that you agree to the terms.

Feel free to call After Diamonds on 020 8191 2078 and speak with one of our knowledgeable jewellers if you have any queries about ring sizing before placing an order.

We're here to guide you toward the right choice!

Your order can be cancelled at any time prior to shipping unless mentioned otherwise. Send an email to cancel your order to help@afterdiamonds.co.uk.

Cancelling an order may also be done using the contact page.

If you wish to cancel your order, please have the original order number handy, so we can look up your purchase and cancel it accordingly.

Once we have received your shipment from the courier After Diamonds will immediately begin processing your refund request. It usually takes 3–5 business days for a refund to appear in your original payment method – your credit/debit card, PayPal account or bank.

The lag is due to the card company's processing time. It might take longer for refunds to be processed at some financial institutions. We cannot influence this aspect of the refund procedure.

After Diamonds unpacks and inspects all returned items to guarantee they are in new, unused condition.

After this happens, we promptly offer a refund via the original payment method. As soon as the refund is approved, we will send you an email to let you know. In the subsequent three to five business days, the funds will be refunded to your account by the payment processor.

Please print out the email we provided you with the RETURNS AUTHORISATION NUMBER so we can handle your return and refund as quickly as possible. Include that RETURNS AUTHORISATION NUMBER in the package you're sending back to After Diamonds. We will remind you to do this in the email containing your RETURNS AUTHORISATION NUMBER and return instructions.

Your reimbursement will be delayed if you fail to submit the hard copy of the email. If you do not follow this procedure, there will be a delay as we will need to figure out where the box came from so we can match it up to you, the buyer.

We will always issue a refund to the same account used for the original purchase when you request a refund via After Diamonds.

If you paid with a credit card, the refund would be issued to the same card, a bank transfer to the same bank account, PayPal to the same PayPal account, and so on.

At After Diamonds, we try to be as precise as possible when providing product dimensions.

Since our jewellery is handmade, some variations of up to 10% are possible due to the complexity of the production process.

This variance is more likely to be found on rings larger than Q size or smaller than J size when the widths specified may vary slightly.

Products purchased from After Diamonds come with a lifetime warranty. During this time, we promise that our items won't have any flaws in the construction or production.

All metals used in its construction have been quality-checked and approved by a government-sanctioned laboratory in the United Kingdom and marked with a hallmark stamp or engraving in compliance with UK legislation.

Before sending out any jewellery, we make sure it passes our inspection. We promise to replace or repair it at no cost if you discover it is broken or flawed upon receipt. If you would rather have a refund, we will do that.

Yes, that is one of the main advantages of laboratory diamonds; they are made in high-tech laboratories in advanced countries. You can be reassured that they are ethically produced, and their manufacture does not support military activities.

Here are the methods to get in touch with After Diamonds:

Don’t hesitate to get in touch with us at help@afterdiamonds.co.uk.

The number to call is (+44) 020 8191 2078.

Our mailing address is: 107-111 Fleet Street, London, United Kingdom EC4A2AB. (DO NOT RETURN YOUR ORDER TO THIS LOCATION)

Our working hours are Monday – Friday, 9:00 am to 6:00 pm.

Please avoid contacting us by telephone outside our working hours. On national holidays, we may be unavailable for short periods of time.

Please note that if you send anything back to our postal address without first obtaining a RETURNS AUTHORISATION NUMBER, your refund or exchange may be delayed by up to three business days while we identify the sender.

If you have any questions or concerns, don’t hesitate to contact us at help@afterdiamonds.co.uk. Another option is to use the form on the "contact us" page.

Please include your order number in your email or contact form message if you are contacting us about an existing order. In the absence of an order number, we may be unable to look up the specifics of your purchase.

The service team at After Diamonds is available from 9 am-6 pm, Monday to Friday. We make every effort to reply to emails within 2 hours during these times. Any emails sent to us while we're closed will be answered as soon as possible on the next business day.

You can call us anytime during business hours. Even if you call outside of normal business hours or on a holiday, someone will answer and take down your information. Our support staff will return your call as soon as possible, the following business day.

The best way to reach us is by dialling 020 8191 2078.

Please dial +44 20 8191 2078 if you call from outside the United Kingdom.

You can reach our customer care team on Monday through Friday, 9 am to 6 pm. Even if you call outside of normal business hours or on a holiday, someone will answer and take down your information. Our support staff will return your call as soon as possible, the following business day.

Any time of the day or night, 365 days a year, you can place an order for jewellery from After Diamonds on our website.

During UK business hours, our customer support and shipping teams will be available to you. From Monday through Friday, 9:00 am to 6:00 pm, we'll be available for live chat, phone calls, and emails.

On UK public holidays, we cannot provide any form of customer support or shipment.

While our workshops, storage, and office are all secure and out of the way, traditional retail is not yet in the works.

Your order cannot be picked up from our location at this time. In spite of our interest in seeing you, it is difficult due to safety and insurance concerns.

The status of your order can be checked in three different ways.

Please log in to your account by entering the email address and password you used to make your purchase so that we can verify your identity and take you to your account. Get into your account HERE.

Please get in touch with us at help@afterdiamonds.co.uk and reference the order number provided to you in the confirmation email.

For UK calls, please dial 020 8191 2078. For international calls, dial +44 20 8191 2078.

We will notify you through email of the expected shipping date after your order has been processed. In order to correspond with us about your order, please refer to the order number included in the email.

Our customer care team is available Monday through Friday from 9:00 am to 6:00 pm.

If the projected shipping date has passed, then we can give you an update on your order as it goes through our system. Once the order has been dispatched to you, you can track the order with the tracking information that will be shared with you in the despatch notification email you sent.

When journalists need access to high-resolution photographs, company documents, or interviews, they can reach out to our designated media contact. Dial 020 8191 2078 if you need to get in touch.

If you are calling from outside the UK, please call +44 20 8191 2078.

Don’t hesitate to get in touch with us by email at help@afterdiamonds.co.uk.

After Diamonds will immediately send an email to the customer after they have placed an order for jewellery.

The email confirming your order will specify the items you purchased, the shipping address, the total cost of your purchase, and any other pertinent information.

Two things could be happening if you haven't located the email after looking for a while:

1) The confirmation email was accidentally redirected to your spam folder by your email service provider's spam filter. If you look in your junk mail bin, you should be able to locate the confirmation email we sent you.

2) It's possible that you gave us the wrong email address. This frequently occurs due to a mistyped address.

Please get in touch with us if the email does not appear in your spam folder or other emails, and we will get things back on track. To contact us, please use the following information: email us at help@afterdiamonds.co.uk, call us at 020 8191 2078, or dial +44 20 8191 2078 internationally.

Remember that our business hours are Monday through Friday, 9 am to 6 pm; if you're thinking about calling us, call.

After Diamonds is ready to assist you if your company is interested in presenting corporate awards to its most deserving personnel.

Our staff has extensive experience locating and identifying jewellery pieces suitable for your company's incentive program.

Big-box stores, fashion labels, banks, and financial institutions are among our corporate clientele. All businesses, big and small, have our full backing.

In order to speak with our corporate accounts manager, please call or email us. Long-term service awards, incentive programs, and customer loyalty initiatives are just some of the things they can help you organize.

We provide drop shipping of trophies, customer service, websites, and brochures to support your business reward program.

Contact help@afterdiamonds.co.uk to learn more about how After Diamonds can assist with your company's incentive program.

If you need to change your order, such as the shipping address, don’t hesitate to get in touch with us at help@afterdiamonds.co.uk. Please be as specific as possible about the adjustments you seek when contacting us to make them. The order confirmation number that we emailed to you after you placed your order is required for all communications.

If you'd rather call us, our number is 020 8191 2078 (or +44 20 8191 2078 if you're calling from abroad).

A friendly reminder, our office is open Monday through Friday from 9 am to 6 pm. Response times for emails submitted during these times are often less than 2 hours.

Not only do we ship worldwide, but there are no additional fees for doing so.

If the jewellery you ordered is in stock, we will ship it out to you as soon as possible after we receive your payment. That is usually within 24 hours of your order being placed.

We ship orders Monday through Friday using the next available carrier collection.

All of our best-selling jewellery is usually in stock, but we can't carry every item we offer. Among other things, we provide rings in 50 various sizes. It's possible that we'll have to have something custom-made for you or adjusted to fit the size you need.

If the product you want is out of stock when you make your purchase, we will notify you as soon as possible and provide you with an estimated shipping date. The alternative dispatch day will be 5 to 7 days, or in extreme situations, 3-5 weeks, depending on the jewellery that you order.

Within a few hours of receiving your order, we will send you an email with the expected shipping date. We will send you an email as soon as the office reopens if you place an order after hours. Our dispatchers are available Monday through Friday, 9 am-6 pm.

No charge will be made to your credit card or other accounts if the shipping period takes longer than 24 hours; we will process the payment when you approve the new delivery date and time. All payments are due once the agreed-upon delivery time has been accepted.

We know that there are situations when a specific date is required, such as when planning an engagement party or a wedding proposal.

If you let us know what you need, for whatever reason, we will do all in our power to provide it. If there is ever a chance that we won't be able to make your deadline, we promise to keep you informed.

We use Royal Mail's Special Delivery Service for all UK shipments. Both This service is rapid and reliable and provides secure delivery and insurance.

Once your order has been shipped, you will receive an email with tracking details.

All our deliveries are insured. You will need to sign for receipt when the delivery is made to the address you gave us at the time of your order.

Import charges and taxes may be added to international orders shipped to destinations outside of the UK. If any import fees or taxes are associated with your jewellery purchase, your country's customs authority will contact you.

It is your responsibility to pay any import duties or taxes to your country's customs authority upon delivery of your order; After Diamonds is not liable in any way for these charges.

Most countries can get supplies from After Diamonds, although a few exceptions exist.

We will inform you if we are unable to ship to your country.

Here is a list of the countries where we currently cannot make deliveries:

Bangladesh – BD

Burma – MM

Central African Republic – CF

Comoros – KM

Cuba – CU

Equatorial Guinea – GQ

Falkland Islands – FK

Guinea Bissau – GW

India- IN

Iran – IR

Korea, North (North Korea) – NP

Myanmar – MM

Pakistan – PK

Russia – RU

Sierra Leone – SL

Somalia – SO

Sri Lanka – LK

Sudan – SD

Tajikistan – TJ

Turkmenistan, Republic Of – TM

Ukraine – UK

Don't hesitate to contact us if you have any inquiries regarding shipping and handling.

We'll need your order number to look up your details, so please have it ready.

Please get in touch with us at help@afterdiamonds.co.uk or call us at 020 8191 2078 inside the UK or at +44 20 8191 2078 internationally.

Our website also allows you to monitor the progress of your order. To access the system, please use the email address and password you specified when placing your order.

The moment our system is alerted to a new order, we act to fulfil it.

After your payment has been processed, our stockroom team will be notified of your order.

We will begin working on orders outside of stockroom hours as soon as the team returns to work.

We are at work from Monday through Friday. We will send your order confirmation email during our working hours.

Our office will be closed on the weekends, so orders placed over the weekend won't be processed until Monday when we'll also give you shipping details. Products that are in stock are shipped out the following business day, typically with the next delivery pickup.

If your order was placed outside our working hours, then the order will be worked on when our stockroom personnel can handle it on the next working day.

Please double-check your email service's spam filters and your spam and junk mail folders if you do not see an order confirmation email.

You created an After Diamonds account when you placed your order.

You can view the status of your order by logging in with the email and password you set up at the time of purchase.

To access your account and review your purchase, please click HERE.

Our goal is to ship all orders within 24 hours of receiving them and always have the most popular jewellery types and sizes in stock.

Sometimes we have to make or adjust your order because we ran out of stock. This usually happens when you request an uncommon size or style combination.

If that happens, we'll provide you with a new estimated shipping date and await your approval before proceeding with the order.

The average time it takes us to send out a replacement order is five days. However, it can take

3 to 5 weeks in rare circumstances. Your jewellery is being custom-made at this time, so we are limited in what information we can share.

Your jewellery is being made by hand, which is why there was a delay in your order.

The diamond setting, polishing, size, and obtaining the appropriate hallmarks from the UK Government Assay Office are just a few of the many processes your ring, earrings, or other jewellery undergo.

Please be patient with us; we will guide you through this intricate yet straightforward procedure.

When your jewellery is finished, you will receive an email notifying you that it has been shipped. The email will include a tracking number from the shipping company, so you can monitor the delivery status of your order as it travels from our shop to your delivery address.

We at After Diamonds take great pride in the quality of our service and the systems that allow us to provide it.

It's not uncommon for deliveries to be made ahead of schedule. Every once in a while, we receive deliveries that take longer than our expectations.

We would like to know if a shipment's expected delivery date is missed. To contact us, please send an email to help@afterdiamonds.co.uk or give us a call at 020 8191 2078 (or +44 20 8191 2078 if you're calling from outside the United Kingdom).

If you have placed an international order, please first verify the status of your shipment using the tracking number provided. If possible, check with your country's customs office to see if there will be any delays in receiving your order.

Possible reasons for a hold-up in international deliveries include your need to pay customs tariffs or other expenses. These fees will need to be paid before delivery can be made. Remember that customs fees and taxes levied in your country are your responsibility and are not included in the purchase price.

It's understandable that the carrier might show up when you were out. Don't worry if this happens to you.

Don't worry; your jewellery will still get to you.

The options for redelivery will depend upon which of our carriers is responsible for safely delivering your jewellery order. They will often leave a card with further information or contact you by email or phone.

The United Kingdom and Northern Ireland delivery only.

Mail from the Royal Mail (within the United Kingdom and Northern Ireland)

There are three options available to you if you were not home when the Royal Mail postman attempted delivery:

The deliverer will leave a "missed delivery" card. The card will include the address of the secure facility where your jewellery is being held till they can make another delivery attempt. The card will specify when the delivery office is open so that you can pick up your jewellery. If you want to take the items home with you, you'll need to show some form of identification and verification of where you live, like a driver's license.

The Royal Mail offers the option of arranging a second delivery. Follow the link in the email we issued you with your tracking number to see when your new jewellery will arrive. When a package is returned to Royal Mail, it will be redelivered within 48 hours to the original address or to a nearby alternate location provided by the customer.

The phone number shown on the "missed delivery" card can be used to schedule a new delivery time. You have the option of having the second shipment sent to the original address or to a different nearby address. Within 48 hours, the Royal Mail will make another delivery effort.

Shipping via DPD (within the United Kingdom and Northern Ireland) If you were not present for the initial delivery attempt, your new jewellery can be sent to you in one of three ways:

When your jewellery is shipped, you can track it at the DPD website using the tracking number we provide you with. You can pick your jewellery up from a DPD location near you. The package will be held for you until you come and get it. You must present your DPD tracking number to the agent when picking up your package (provided when your goods are sent out to you). A valid government-issued photo identification card or driver's license will also be required.

Packages can be left at your request at a neighbour's house or another specified location. With the tracking number and other details emailed to you upon shipment, you can arrange this service on the DPD website.

A third choice is to reschedule the delivery with DPD. Follow your shipping confirmation email instructions to track your package with DPD. Then, select a time that works for you, and DPD will reschedule the delivery. You can even choose a one-hour window for re-delivery. However, there may be a small fee for this supplementary assistance.

If you need your package shipped anywhere in the world (outside the UK and Northern Ireland)

You have three broad choices if you missed the FedEx courier's effort to deliver your jewellery while you were out. Some of these choices may differ based on the FedEx service tiers available in your country. Check the FedEx website for full details to confirm your specific circumstance. Details on FedEx International Shipping

On average, FedEx will make three tries to deliver your package to its destination. A door tag will be placed on your door or in your mailbox by the FedEx delivery person. Here you can see when we will try to deliver your package again.

If you live in a building with limited access, you can leave the tag in a common area or at the front door.

You can usually pick up your shipment from a FedEx location near you. The courier will leave a door tag with the location and business hours. Please bring the tag and a photo ID to the depot to prove your identity and entitlement to retrieve the shipment.

To schedule a new delivery time, visit the FedEx website. To schedule a new delivery time, please use the tracking link in the email we provided you after shipping.

The actual delivery time will vary; most deliveries are made during normal working hours in your area. Many carriers are starting to offer extended delivery times that can run into the evening and sometimes even weekends.

UK and Northern Ireland Deliveries

Our delivery partners, Royal Mail, guarantee that all UK and NI deliveries will be made within 24 hours after dispatch.

We always include a Royal Mail Special Delivery tracking number in the email we provide you when we ship your order. You can get your delivery tracking information on the Royal Mail website via a link in the email.

You can see when you may expect your package to arrive based on the projected delivery time. Delivery times vary from place to place and are subject to the availability of the delivery service.

At the time of delivery, you will be asked to sign for the goods as proof of receipt, as both of our carriers offer insurance on their services.

When the courier attempts delivery, and you are not there to accept it, they will leave a card notifying you that they could not complete the delivery. Next, you can use the Royal Mail website to schedule a second delivery attempt, have your parcel sent to a local collection station, or pick it up yourself. Our dispatch email and/or the missed delivery card will contain all of the relevant details.

Worldwide deliveries (outside the UK and Northern Ireland)

FedEx is our partner in international shipping. How long it takes for FedEx to deliver your package depends on the type of service available in your area.

As soon as your order leaves our warehouse, you will receive an email from us with your FedEx tracking number.

You can use the number as a link to access FedEx's website to view information about the delivery of your order.

This page will update you on your package's whereabouts and provide you with a delivery forecast.

Delivery estimates using FedEx to various parts of the world are listed below.

FedEx only guarantees deliveries will be made on business days. These estimates do not include weekends or national holidays.

Ireland: 1 day

Europe: 1-4 days

USA: 1-2 days

Australia: 2-3 days

Asia: 2-3 days

Africa: 2-3 days

South America: 2-3 days

FedEx packages require a signature upon receipt. The courier will leave a "door tag" on your door or in your mailbox if you are not home to receive a delivery. If your home has restricted admission, the door tag could be left in a common area or on the building’s front door.

The FedEx door tag indicates when your package will be delivered again.

If the time is inconvenient, you can pick up the box at the nearest FedEx location or reschedule delivery.

A door hanger detailing the local depot’s address will be provided. The email we gave you upon shipment can be used to reschedule delivery by providing you with a FedEx link and tracking number.

After Diamonds' jewellery is shipped out free of charge, it makes no difference which country you call home!

ALL shipping is always FREE.

Our shipping partners, Royal Mail Special Delivery in the United Kingdom and Northern Ireland, and FedEx everywhere else, insure every package we send out.

Unfortunately, you cannot pick up your order at our warehouse or workshop.

Due to the high value of the precious metals and gems that we usually keep on hand, we must take these precautions.

We will notify you by email when your order has left our warehouse.

The package delivery company's tracking number will be included in the email.

A link to the shipping firm's website is provided along with the tracking number. When you click the link, you'll go to a page where you can see when you may expect your delivery and how far along its journey to you the package is.

The first collection might not show up on the tracking page until a few hours after it has left our facility.

Once the initial package tracking report has been entered into the carrier's website, subsequent updates will be made almost immediately.

From the time your jewellery leaves our dispatch centre until it is signed for as received, it is covered by our insurance policy with the carrier.

The insurance covers you wherever in the world you live. You assume all risk for the delivered products once you have signed for them as received.

You need to be sure that your new jewellery is covered by sufficient insurance that begins as soon as it is signed for at its final destination. You can probably add your new jewellery to your household insurance policy or take out a specialist policy for your jewellery.

We are happy to ship your jewellery order to an address other than the one associated with your credit card, such as your place of employment or a relative's house.

Before allowing shipment to an alternative address, we may ask you to answer some security questions to prevent fraud and ensure your safety.

This is done to verify that you are the person requesting a change in the delivery address from your primary residence.

We may require further information, such as the recipient's date of birth or verification of employment at the provided business address.

While placing your order, please do not worry about our verification procedure; it is to ensure that any instructions are from you, the buyer, and are to protect you and your purchase.

All that you need to do is place your order and tell us where to send it.

In the event that we have any queries for you before we ship the items, we will get in touch with you.

Yes, deliveries to BFPO addresses are perfectly fine!

A few customers have asked us if VAT is should be paid on shipments made to a BFPO address.

After Diamonds confirmed with HM Customs and Excise that VAT is due on all orders shipped to BFPO locations in the UK. Purchases made from outside the UK and shipped to a BFPO address will not be subject to VAT and will have the appropriate amount deducted from the total.

Please let us know in the following ways if your order is being shipped to a BFPO address outside the UK.

Please specify that your order is destined for a country outside the UK in the 'Deadlines' box on the first page of the checkout process.

Your credit card payment will be adjusted to reflect the VAT deduction after we verify that the BFPO address is outside of the UK.

VAT will be applied at the usual rate to all BFPO locations within the UK.

Please contact us at +44 20 8191 2078 (from outside the UK), 020 8191 2078 (inside the UK), or email help@afterdiamonds.co.uk if you have any questions about this procedure.

Please let us know if you have any concerns or questions about getting a VAT refund on your BFPO purchase.

We promise always to give you the most precise measurements possible. Nonetheless, due to the nature of the complicated and detailed manufacturing process involved in creating the handcrafted jewellery we sell at After Diamonds, slight sizing variances may arise. Due to the nature of the manufacturing process involving human craftsmanship, there may be up to a 10% variance in size.

The jewellery you choose may be affected by your ring size. Since finger sizes vary greatly, let's use eternity rings as an example. Approximately fifty distinct finger sizes are available in each eternity ring type. Regardless of the size of the wearer's finger, we must guarantee that every ring is set with the same weight of diamond.

The number of diamonds needed to adorn the band of an H-size ring is less than that of a Z-size ring. We need to utilize fewer diamonds in the smaller ring to get the same total diamond weight for both rings. When this occurs, the width of each diamond will be proportionally bigger than those in the larger circumference ring.

Unless you compare two rings of the same type but different sizes, it would be difficult to tell the difference between them. The weight of the diamonds is always guaranteed to be consistent with the price.

In brief, you will always get what you paid for!

Here at After Diamonds, we strive to ensure that you get the most for your money when purchasing jewellery. There are a few ways in which we stand apart from competing high-street diamond jewellery stores. Since we operate solely online, we save a lot of money on retail space rental.

We are able to save money on rent, utilities, and personnel since we do not run a network of stores, which would require expensive but eye-catching window dressing, furniture, and lighting. The security systems and guards high-street retailers have in place to keep their inventory safe at numerous locations are unnecessary for After Diamonds.

We keep our operations in low-key warehouses and workshops and pass the cost savings on to you.

Our jewellery is of a better standard than what is often sold in conventional jewellery shops. There is no other traditional jeweller whose selection of handcrafted diamond jewellery can compare to ours.

What diamond grades are used in your diamond jewellery?

Given that After Diamonds sells only the finest lab created diamonds, you can rest assured that the diamond jewellery you purchase from us will appear flawless and very hard to spot, even under high magnification. We also guarantee that all of the diamonds produced in the labs we work with are conflict-free.

The D/VVS and G/VS diamonds we sell are the highest quality available. The quality of these gemstones is much higher than that often found in jewellery made with mined diamonds.

So that you know exactly what you're buying, we properly mark each product on our website with the diamond quality utilized in its production.

Explore our diamond buying tips and quality information HERE to learn more about diamond quality and diamond grading.

All of our jewellery is made without the use of nickel. Some people are allergic to nickel because it can cause skin irritation when it comes in touch with the skin. However, nickel alloys are commonly used in jewellery. Still, some people are hypersensitive to metals besides nickel. Please get in touch with us if you or the intended recipient of a piece of jewellery are allergic to certain metals. If you have any questions or concerns before making a purchase, we'd be pleased to help.

Furthermore, you may learn more about sensitivity and jewellery metals by reading our article HERE.

The jewellery we sell comes with a certificate of valuation. Besides the date of purchase, the purchaser's name and address and the item's suggested retail price are all included on your receipt. There are two goals to accomplish with this certificate:

(1) As evidence of ownership of the jewellery

(2) To provide proof of the piece's value to your insurance provider.

Much of our diamond jewellery comes with a diamond grading certificate for the centrepiece stone(s), which details the diamond's clarity, cut, colour, and carat weight. Discover in this article the many benefits of possessing a diamond grading certificate.

After Diamonds guarantees that all of the diamonds used in our jewellery were obtained in a fair and legal manner and were not utilized in any way that contributed to or exacerbated any conflict. Because our diamonds are created in a lab, none of the ethical issues that have been associated with mined diamonds exists.

Check out this link for more information on blood diamonds from war zones.

Every piece of precious metal jewellery we sell is hallmarked in the United Kingdom, whether it be gold, silver, platinum, or palladium.

All gold, silver, platinum, or palladium sold in the United Kingdom must be hallmarked by one of the four official United Kingdom Government Assay Offices. Your jewellery’s hallmark verifies that the metal used in its manufacture meets industry standards for purity.

Please read THIS ARTICLE for additional information on hallmarks.

Here at After Diamonds, we're proud of the standard of our handcrafted jewellery pieces. Our jewellery is so finely made that it will last a lifetime. Our jewellery comes with a lifetime guarantee against manufacturing defects. If there is a manufacturing defect in your jewellery, we will pay for any necessary repairs and shipping.

If you find a flaw in our jewellery’s construction, we'll fix it, remake it, or give you a new piece at no extra charge.

Please note that in accordance with UK legislation, all of our silver, gold, platinum, and palladium jewellery features a hallmark from the UK Government Assay Office, and we stand by the quality of our diamonds 100%.

There is a 30-day return policy on all jewellery purchases made here. Custom jewellery orders, earrings for pierced ears and a limited number of rings in certain sizes are the sole exceptions.

Please check out our complete refund and returns policy HERE.

Our warranty covers manufacturing flaws. However, damage or loss incurred due to misuse or neglect is not.

An earring or ring that is dropped into a garbage disposal, banged against a hard surface like a wall or doorway, or vacuumed up would not be covered because the damage was caused by the incident, not a defect in the product itself.

Our customers are strongly encouraged to protect themselves from financial loss in the event of an accident or malicious act on the part of the owner or another party by purchasing appropriate insurance.

Whatever the case may be with your jewellery, whether it was your fault or not, know that we will do everything in our power to make things right.

Please send it back to us so an expert can examine it. If the damage results from a manufacturing flaw, we will fix it at no cost, but if not, we will charge a nominal fee.

Before beginning any work, if there are any fees involved, we will inform you of them, provide you with a quote, and only move forward with your approval.

Our After Diamonds jewellery buyers are extremely careful, yet sometimes accidents occur. In the event that your jewellery is ever lost or stolen, even if it is outside of your control, having a policy that covers you anywhere in the world is a must. If you're interested in learning more about jewellery insurance, click HERE to read our article.

A diamond's size is quantified by the number of carats it contains. 0.2 grams is equal to the weight of a one-carat diamond. The millimetre measurement of a diamond's size varies from stone to stone because of the diamond's unique shape and cut. Diamonds with a shallow depth and a large top flat surface, like ovals and squares, appear bigger than similarly sized round brilliant diamonds.

When a piece of jewellery we sell displays a carat weight, the total weight includes all of the diamonds in the item, regardless of how many carats each individual diamond may be. The "total diamond weight" is the weight of all the diamonds in the item or pair of earrings.

To illustrate, the total weight of the diamonds in an eternity ring is the carat value of the ring. It is important to remember that when purchasing a pair of earrings, the total carat weight refers to the weight of all the diamonds in both pieces.

Please read this page for more details on diamond carat weights and sizes.

After Diamonds's website, physical premises, and customer data are all protected to the highest standards possible. We have taken numerous measures to provide the highest level of security for your transactions and financial information.

We take security seriously and have taken several measures to ensure that you are visiting the genuine After Diamonds website and not a spoof. Further, the certification we utilize ensures that sensitive data such as passwords and credit card numbers are encrypted during transmission to our website and payment processors.

You may instantly verify your security by clicking the padlock icon in your browser's address bar. When you click on the link, you will be presented with a window displaying detailed information on the certificate's security features. In amongst all the technobabble, you may come across some actual words like:

“connection is secure”

When you transmit sensitive information (such as a password or credit card number) to our website, these phrases ensure that it you can be confident that your data remains secure.

Although the vast majority of our customers prefer to shop with us online, we are happy to assist you with your transaction over the phone if you prefer. Telephone orders are not serviced around the clock.

From Monday through Friday, 9:00 a.m. to 6:00 p.m., you can reach a member of our (UK time). We are closed on all national and bank holidays.

For assistance from a member of our sales staff, dial 020 8191 2078 inside the United Kingdom or +44 20 8191 2078 internationally.

Please have the product reference number ready when you call After Diamonds to place your order. You can find the product ID right next to the item's price and description on the product page. The ring size is required when placing an order. Please read our article about ring sizes if you need help determining what size to purchase, especially for presents.

Despite our best efforts, not every After Diamonds purchase will go off without a hitch. When an error occurs, you'll typically get a notice explaining what went wrong and how to fix it so you can get back on track in no time.

If you cannot solve the problem, please get in touch with us using the information on our contact page, and we will work with you to complete your purchase.

The bank may decide not to authorize a purchase made using a credit or debit card. In many cases, this has little to do with your financial resources. The issue develops because your financial institution or card issuer has noticed an unusual purchase. After all, few of us get to go shopping for expensive engagement rings very frequently!

Contact the security department of your bank or card issuer and explain the situation to obtain authorization for the purchase. The information on the back of your card may be of use. There ought to be a contact number there for you to dial. The listed number is for your convenience, so please call it. The operator will ask you a series of security questions before authorizing your card for payment. You can now confidently re-create your order at the After Diamonds shop.

These initiatives are a new form of protection developed by Visa and MasterCard to curb credit card fraud. The registration process for this program requires you to create a new password and other security measures. Those holding credit cards often fail to remember their PINs and other security codes. If this occurs, you will need to either remember your password or contact your card issuer to have a new one issued.

The After Diamonds shopping cart uses a postcode lookup algorithm to automatically locate delivery destinations. This greatly reduces the amount of time spent inputting addresses and eliminates the possibility of making typos. When you have a brand new house, the system may be unable to locate you. If this occurs, you will need to enter your address information into the order form manually.

When using a debit or credit card to make a purchase, the total price is typically deducted from the card at the time of confirmation of the transaction. Your credit card statement will list After Diamonds Ltd. or AfterDiamonds.co.uk as the merchant.

Your card will not be debited immediately in cases where the item you have chosen is unavailable for immediate despatch. We will contact you to discuss the expected delivery date, and only after you have agreed that the proposed schedule is OK with you will your card be debited.

If you have had a problem with the purchase due to the credit or debit card account, you will receive a message during the payment process that you can follow up with your bank or card issuer.

If you're having trouble placing an order and you haven't run into any of the aforementioned concerns, please call us at 020 8191 2078 or +44 20 8191 2078 from outside the UK. Or you can send an email to help@afterdiamonds.co.uk. We will do whatever it takes to help you complete your purchase.

If you close and reopen your browser and begin the purchasing process again, the problem may disappear. If you need to start shopping again, all of your items will be waiting for you in your After Diamonds shopping basket.

A diamond's quality, size, and 4Cs grading are all documented in a diamond certificate (or grading report) recording the diamond’s colour, cut, clarity and carat weight). The certificate is usually, but not always, prepared by competent gemologists working in independent gemological laboratories.

After Diamonds provides diamond certificates from a trusted third-party grading lab with many of their diamond jewellery items.

Some jewellers refer to diamond certificates as diamond grading reports, diamond dossiers or diamond quality paperwork.

The diamond certificate that comes with our diamond jewellery verifies the diamond's quality, its origin (it is a lab-created diamond), and your ownership. You may think of a diamond certificate as the diamond's passport or identity card.

Diamond certificates and grading reports are discussed in detail in our articles, which may be found in the article here.

Credit and debit cards, bank transfers, PayPal, and financing are the four options for making a purchase at After Diamonds.

1) Credit and debit cards

Any major credit or debit card can be used to make a transaction at After Diamonds.

2) Bank transfers

After Diamonds accepts bank transfers as a method of payment. Keep moving through the website's checkout procedure until you reach the page asking for your card details; then, scroll all the way to the bottom of that page and click the Pay By Bank Transfer button. Upon doing so, we will send you an email containing our bank details and payment instructions.

We'll start working on your order when we see the funds in our account. There is typically no more than a couple of days' delay in receiving payment from most banks – very often within the UK, bank transfers are almost instantaneous.

3. PayPal

You can pay with your PayPal account by opting for the PayPal payment method at checkout.

4) Finance/Payment Plan

To qualify for the instalment payment option, your order amount must be greater than £WSY. Click the "Financing Your Purchase" button at the bottom of the shopping cart page to apply for financing during the checkout process. Please visit THIS LINK for additional details on our various financing plans.

If you'd like more personalized service, you can always give us a call and place your order over the phone. We're pleased to help you out with that. Before you phone us, make sure that you have to hand the product number(s) for the item(s) you wish to purchase.

You'll find the product numbers you'll need to provide when you call on the product pages right next to the item(s) you want to purchase.

You can reach us by phone from Monday through Friday, UK time, 9:00 am to 6:00 pm.

To place an order over the phone, please call 020 8191 2078. Please dial +44 020 8191 2078 if calling from outside the United Kingdom.

Understanding the status of your order will put your mind at ease. You may see how far along your orders are with us in three different ways.

1) Visit our updates page to check on the progression of your order; you'll need the email address and password you provided during checkout to access this information. A login page is available here.

2) Send an email to help@afterdiamonds.co.uk, or use the form on our contact page.

3) Phone us during our office hours, Monday through Friday, 9 am to 6 pm (UK time). You can reach us by dialling 020 8191 2078. To contact us from outside the UK, dial +44 20 8191 2078.

We're all susceptible to losing passwords! If you've forgotten your After Diamonds login information, don't panic; we've got you covered. Just do what it says below.

To begin:
1) Visit the URL below. In the section labelled "Existing Customers," you'll find the typical sign-in fields.

2) If you have forgotten your password, click the "Forgotten your password?" link that appears below the boxes. Here's the link you will need.

3) You'll need to provide the email address you used to make your most recent purchase. You can locate your email address in our emails if you can't recall it. To send your message, please select the "SUBMIT" button.

4) You will receive a password reset email from our system instantly.

To get a new password, hit the REQUEST PASSWORD button.

Please don't hesitate to get in contact with us if you have any issues with our automated system. You can contact us at 020 8191 2078 in the UK or +44 20 8191 2078 if you're calling from outside the UK, or send an email to help@afterdiamonds.co.uk. Call us from Monday through Friday, 9 am to 6 pm (UK time).

Once in a while, we'll have promotional coupons and vouchers available. Our site or the sites we partner with may display such promotions. If you sign up for our newsletter, you'll also receive news on sales, discounts, and coupons.

Note that we do not accept coupons or discount codes during sales that apply to the entire online store, such as Black Friday.

A box labelled "COUPON CODE" will appear during checkout. Simply enter the code you received and your savings will be reflected in the next time you view your shopping cart.

Keep in mind that you may only use one discount code per order.

The carat weight of the diamond used in many of our products can be increased upon request. Increasing the diamond's carat means the diamonds in the jewellery will be larger.

The larger and more impressive a diamond appears, the heavier it needs to be.

Larger diamonds are more expensive because they are more scarce than smaller ones. Spending extra money on a larger diamond is not a good idea unless you know you'll wear the jewellery often and appreciate the shape and style.

Consider how large the diamonds in your other jewellery are, and use this as a guide if you consider making the stone bigger. When selecting a piece of jewellery as a gift, think about the recipient's current jewellery collection and base your decision on that.

Do you want this piece to stand out among the other jewellery the recipient already has, or would you rather it fit in?

At After Diamonds, you'll only find almost flawless, beautifully clear diamonds of the highest quality. A higher-quality diamond is an option if you're looking for the most sparkle and clarity.

If you move up a level, will you see anything different? A higher quality diamond will sparkle more brilliantly, which is why diamonds are so popular. An upgrade, however, will typically go unnoticed due to the high quality of our lab-created diamonds. Instead, you'll have a diamond of the highest grade that your finances will permit!

Should I buy platinum or white gold?

The price of white gold is far more accessible than that of platinum. The rhodium plating that gives white gold its colour is very thin and can wear off in high-wear areas of the jewellery in a matter of months to a couple of years, revealing the slightly yellow gold underneath. White gold bands, especially engagement rings, often need to be replated once a year or so.

The initial investment in platinum is higher, but the material's pristine white lustre is unchanging. Please read THIS ARTICLE if you would like guidance in selecting the precious metals that will be used to create your jewellery.

Laboratory created diamonds, also known as man-made or synthetic diamonds, are diamonds that have been created in a laboratory setting using advanced technological processes. They are chemically, physically, and optically identical to natural diamonds but are created in a controlled environment rather than formed in the Earth's mantle over millions of years.

There are currently two main methods for creating laboratory diamonds: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). The HPHT method simulates the high pressure and high temperature conditions that occur in the Earth's mantle, while the CVD method uses a chemical reaction to create a diamond crystal. Both methods can produce high-quality, gem-grade diamonds.

Yes, laboratory created diamonds are real diamonds. They are made of the same material, carbon, as natural diamonds and have the same physical and chemical properties. The only difference is the method of formation.

For the untrained eye, it is almost impossible to tell the difference between a laboratory created diamond and a natural diamond. However, laboratory created diamonds can usually be distinguished from natural diamonds using specialized equipment, such as a diamond tester or microscope. Jewellers and gemologists also typically have the knowledge and expertise to distinguish between the two types of diamonds.

A diamond's value is determined by various factors, such as its carat weight, colour, clarity, and cut. Since laboratory created diamonds have the same physical and chemical properties as natural diamonds, they can be just as valuable. However, many natural diamond buyers can consider lab created diamonds less valuable due to sentimental, heritage or tradition reasons.

Because lab created diamonds are less expensive per carat, you can expect to be able to buy a larger diamond of higher quality at any given price point. This means that for most buyers, lab diamonds are a very good choice.

Yes, most reputable sellers of laboratory created diamonds will provide certifications or documentation to verify that the diamond is a laboratory created diamond. These certifications can be provided by third-party grading laboratories. Many of After Diamond’s jewellery products are offered with an independent diamond grading report.

Compared to natural diamonds, laboratory created diamonds have a lower environmental impact since they do not require mining. Also, no forced or child labour is used in the production of lab created diamonds, and ethical practices are used throughout the process.